I got a good laugh out of this; though not in the customer's office. Anyway, she didn't have to pay for the unauthorized purchases, so it wasn't to grim. Except that the boy has been chained up in the basement for some time now relieving himself in a bucket and living on ramen.
Personally, I don't like parental controls, because I think they discourage kids from taking responsibility for their actions. Needless to say, this has bitten me in the butt a time or two, but overall I like the results. Both my kids have their own Amazon accounts, and they can spend what they can afford. If they want to watch any of the free Prime video on my account, or stuff I've purchased they have TV's and Roku boxes. Without a PIN, you can't buy from a Roku box.